Mar 28, 2024  
2018-19 BTC Catalog 
    
2018-19 BTC Catalog [ARCHIVED CATALOG]

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TQM 109 Introduction to Total Quality Management

5 CR
Provides an overview of quality planning, quality assurance, and quality control. Students will: learn the key factors that are critical for customer satisfaction in your business; be introduced to the processes and the methodology of continuous process improvement; discover the immediate and long-term effects of different quality levels; and understand the multi-dimensions of quality:



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