Aug 07, 2020  
2020-21 BTC Catalog 
    
2020-21 BTC Catalog
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IT 106 IT Support Skills

3 CR


This course provides an introduction to the Information Technology career field and the basic support skills necessary for success in industry. Topics include a survey of IT career paths, face-to-face and remote customer service skills, security best practices, ticketing systems, knowledge bases, research techniques, basic legal compliance issues and accessibility.
Completion Of or Concurrent Enrollment In:  

IT 105 with a D or higher or concurrent enrollment in IT 105; or CAP 101 with a C or higher or concurrent enrollment in CAP 101; or Instructor permission.



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